We are Great Achievers!

To achieve a win in 2021 is a great success! We have worked with your clients through one of the toughest years for many, with fires, floods, and ongoing COVID restrictions…we did it, we maintained our high service levels and have come out the other side a winner.

We are so proud to announce that we are the Victorian State Winner of the Advertising, Marketing and PR services category in the 2021 Australian Achiever Awards with the highest score of 97.3% for customer relations and service!

We take a lot of pride in offering the best service possible and we are honoured that this achievement reflects our clients honest & unbiased assessment ratings of our customer service.

The Australian Achiever Awards are an independent unbiased award system based on the assessment ratings from a business’ own customers and clients. The awards provide an indication of a well-run business where satisfied customers are a sign that business is healthy, worthy of praise and increased custom.

The award system focuses on eight criteria, each sourced separately, namely: Time Related Services, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything over 80% overall is regarded as exceptional and reflects outstanding customer service.